Existing customers
Sometimes,
our best new opportunities to improve the business begins with a satisfied
consumer. Unfortunately,
we tend to spend most of the time finding the prospect of knocking on the door
of people who do not know us or our company. Why?
In
general, we feel confident that calling existing customers is not an important
part of prospecting.
When talking about our consumers, we tend to assume that they know all the things that we have to offer. Anyway, they have our brochure and we have told them a complete range of products and services. However, we ignore the fact that our customers will remember all the things concerning our company, and we do not give them lip service that we provide to new consumers. It leaves an open door for competitors. How can? Ask yourself this question: What if a competitor entered and found a need that we do not know, because we underestimate the state that consumers will call us when there is a need? What could potentially happen to consumers both us?
Why do we not membantuk our customers - and simultaneously help ourselves - to use a device called a "chart a chance?" Simply put, chart a chance to help us illustrate the reality of the relationship with each customer we have and keep customers both past lost over time. Instead we can identify new opportunities from these consumers. Complete chart of chance like the one on the following page for consumers at this time. You will definitely find sales opportunities.
Methods chart a chance to succeed, no matter how long you have worked as a salesperson. If you are new in sales or new change jobs, completing the chart opportunity before making introductory phone calls are an effective way to make yourself familiar to consumers in your area. For the more experienced sales professional, the chart forces you to think creatively about consumers who've served for several years. Chart opportunity may not work for all businesses, but on the most part, this chart success.
Robert Prignanc, a financial adviser at Mony Group in Pittsburgh, Pennsylvania, succeeded in using the chart opportunity to offer additional financial products to consumers ever.
Make my clients know all of the services and products we offer are always a challenge for me. In fact, because they do not know all of our products and services, I found that many of those who buy from our competitors.
That's why I listed all the products and services that we offer. I make a lot of copies of the list. Then before calling, I wrote my clients in the chart and review. I see what they buy and what additional products or solutions that might help.